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Auto Service Advisor Resume Examples

Writing a resume as an auto service advisor can be daunting, especially if you’re new to the industry. Whether you’re fresh out of college or transitioning from another job, it’s important to have a well-crafted resume that highlights your experience, skills, and qualifications. In this blog post, we provide a guide for writing an effective auto service advisor resume with supportive examples. With the right techniques and strategies, you’ll be able to create a strong resume that will help you stand out among other applicants.

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Auto Service Advisor

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly experienced Auto Service Advisor with 8+ years of experience in the automotive industry. Possess strong technical and customer service skills. Demonstrated ability to effectively serve customers, solve problems, and maintain a friendly and professional demeanor. Proven record of making sales, process parts orders, and providing information on services and warranties.

Core Skills :

• Exceptional customer service
• Excellent written and verbal communication
• Strong problem- solving and troubleshooting skills
• Proficient in automotive systems and processes
• Knowledge of automotive parts and services
• Experience with sales and customer service software

Professional Experience :

• Auto Service Advisor, ABC Automotive, 2019- Present
• Provide exceptional customer service to clients and assist in answering their questions
• Process parts orders, invoice items, and explain services to customers
• Maintain accurate records of customer visits and communicate updates to sales associates
• Coordinate with other departments to ensure customer needs are met and resolve any issues that arise
• Achieve monthly sales goals and identify upselling opportunities
• Auto Service Advisor, XYZ Motors, 2015- 2019
• Greeted customers and provided information on services and warranties
• Assisted in parts ordering and stock replenishment
• Diagnosed and identified automotive issues and troubleshot problems
• Performed administrative work such as filing, customer data entry, and record keeping
• Trained and supervised new employees

Education :

• Bachelor of Science in Automotive Technology, ABC University, 2011- 2015

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Auto Service Advisor Resume with No Experience

• Recent college graduate with exceptional customer service and organizational skills seeking to begin a career as an Auto Service Advisor.
• Highly motivated to use strong communication, problem solving, and critical thinking skills to develop positive relationships with customers and ensure their satisfaction in receiving timely and quality automotive services.
• Excellent customer service skills
• Strong communication and interpersonal skills
• Highly organized and detail- oriented
• Problem solving and critical thinking
• Ability to work in a fast- paced environment
• Knowledge of automotive services and repairs

Responsibilities :

• Provide outstanding customer service by greeting and helping customers with repairs, inquiries, concerns, and inquiries
• Examine vehicles to accurately diagnose and identify customer needs and recommend appropriate services
• Communicate with customers to explain their options and provide a detailed estimate of expected costs
• Verify accurate completion of services, ensuring customer satisfaction
• Maintain a clean and organized work environment
• Ensure efficient management of customer and vehicle data in order to track customer history and service records

Experience 0 Years

Level Junior

Education Bachelor’s

Auto Service Advisor Resume with 2 Years of Experience

A motivated Auto Service Advisor with 2 years of experience in the automotive industry. Demonstrates an excellent ability to communicate with customers, work efficiently and effectively, and provide expert advice. Possesses excellent organizational and problem- solving skills, allowing for quality and accurate service and repair recommendations. Eager to join a new team and enhance customer service experience.

• Knowledge of automotive repair and maintenance processes
• High level of customer service
• Proficiency in automotive industry software
• Ability to multitask effectively
• Strong communication and problem- solving skills
• Analytical and detail- oriented
• Organized and time management
• Provide exceptional customer service in advising automotive repair and maintenance
• Keep customers informed of services and cost estimates
• Document all services and cost estimates for customers
• Communicate with mechanics/technicians concerning automotive repairs and maintenance
• Monitor repair and maintenance progress to ensure customer satisfaction
• Provide detailed explanations regarding services and cost estimates to customers
• File and organize all related documents and paperwork accurately and efficiently

Experience 2+ Years

Auto Service Advisor Resume with 5 Years of Experience

Results- driven auto service advisor with 5 years of experience in the automotive industry. Proven success in delivering exceptional customer service and managing customer repairs, scheduling services, and diagnosing vehicle problems. Highly organized and detail- oriented with exceptional communication, problem- solving, and interpersonal skills.

• Automotive Service Management
• Customer Service
• Vehicle Diagnostics
• Problem Solving
• Interpersonal Communication
• Scheduling & Planning
• Parts Inventory Management
• Respond to customer inquiries about automotive services, providing information about the services offered and scheduling appointments.
• Diagnose vehicle malfunctions and recommend appropriate services.
• Advise customers on repair needs and cost estimates.
• Process customer payments and order parts for repairs.
• Monitor progress of customer repairs and provide updates.
• Maintain accurate records of customer repair services.
• Monitor parts inventory and order supplies as needed.
• Ensure that all customer service standards are met.

Experience 5+ Years

Level Senior

Auto Service Advisor Resume with 7 Years of Experience

A highly experienced and motivated Auto Service Advisor with 7+ years of experience in providing excellent customer service and advice to customers. Possess a strong understanding of the auto service industry and the automotive repair and maintenance process. Experienced in diagnosing and troubleshooting vehicles, negotiating fees, and providing quality customer service. Possess excellent organizational and communication skills, a professional attitude and ability to work with a variety of customers.

• Diagnosing and Troubleshooting Vehicles
• Repair and Maintenance Process
• Negotiation
• Organizational Skills
• Communication Skills
• Technical Knowledge
• Provided excellent customer service to customers seeking advice and assistance
• Diagnosed and troubleshooted vehicles to identify and resolve issues
• Provided professional advice and assistance in determining the best automotive repair and maintenance process
• Negotiated fees for repair and maintenance services
• Maintained detailed records of customer requests and completed jobs
• Created estimates and invoices for customers based on their needs
• Assisted customers in understanding the repair and maintenance process
• Provided technical advice and assistance as needed
• Worked with service technicians to ensure that repairs were completed properly and in a timely manner

Experience 7+ Years

Auto Service Advisor Resume with 10 Years of Experience

Highly motivated and professional Auto Service Advisor with 10 years experience in providing exceptional customer service and automotive expertise. Experienced in advising and guiding customers on technical services and repairs, providing detailed estimates and solutions, and building strong relationships with clients. Possesses excellent communication and problem solving skills, as well as extensive knowledge of the automotive industry.

• Strong customer service and communication skills
• Excellent automotive knowledge and understanding
• Ability to manage multiple tasks simultaneously
• Positive attitude and problem solving skills
• Proficient in Microsoft Office
• Examining vehicles and creating detailed estimates for repairs and maintenance
• Providing technical advice and solutions for customers’ automotive needs
• Resolving customer complaints and issues in a professional and timely manner
• Analyzing service requests and ensuring repairs are completed within schedule
• Updating and maintaining customer records in computer database
• Preparing and reviewing weekly service reports
• Assisting with the development of new service procedures
• Ensuring compliance with safety and environmental standards

Experience 10+ Years

Level Senior Manager

Education Master’s

Auto Service Advisor Resume with 15 Years of Experience

A highly motivated and experienced Auto Service Advisor with 15 years of experience in automotive services. Specialized in providing customer service and support for various automotive services for both domestic and foreign cars. Possess an in- depth understanding of the principles of automotive repair, maintenance, and diagnostics. Possess excellent customer service and communication skills and the ability to work proactively with clients and colleagues to accomplish job requirements.

• Comprehensive knowledge of shop operations, customer service, auto repair procedures and maintenance
• Skilled in analyzing and diagnosing customer problems and recommending solutions
• Experienced in providing accurate estimates and following up on customer concerns
• Excellent communication and customer service skills, as well as the ability to work proactively
• Ability to work independently with minimal supervision
• Proficient in Microsoft Office Suite, QuickBooks, and other applicable software
• Act as the primary customer liaison by providing customer service and support for automotive service
• Conduct diagnostic tests and inspections on vehicles to identify problems and recommend needed repairs or maintenance
• Create and provide accurate estimates for automotive services, as well as explain technical terms to customers
• Review and update customer records and maintain accurate records
• Follow up with customers to ensure satisfaction with work performed
• Maintain a positive attitude and continually strive to improve customer service and shop operations
• Monitor inventory and order parts as needed to ensure timely completion of service work

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Auto Service Advisor resume?

Auto Service Advisor resumes should include the following information to make them stand out to potential employers:

• Education: List any relevant auto service certifications, diplomas or degrees you have obtained.
• Skills: Provide a list of technical and non-technical skills you possess that set you apart from other applicants.
• Relevant Experience: Summarize your past auto service work experience, including the make and models of cars you have serviced.
• Professional Accomplishments: List any awards or recognition you have received for your work as an auto service advisor.
• Customer Service: Detail your experience with customer service, including any problem-solving methods you have used to ensure customer satisfaction.
• Computer Skills: If you have experience with computer programs related to auto service, make sure to include that on your resume.
• Automotive Troubleshooting: If you are experienced in diagnosing and repairing auto problems, make sure to highlight that as well.

By including all of this pertinent information on your resume, you can demonstrate to potential employers that you have the qualifications to be an effective Auto Service Advisor.

What is a good summary for a Auto Service Advisor resume?

An Auto Service Advisor resume should clearly summarize an individual’s experience and abilities in a professional and succinct manner. A successful summary should include an individual’s experience working in automotive service departments, their specializations, and any relevant certifications or qualifications they may possess. This summary should detail how their experience could be beneficial to an employer, as well as how they went above and beyond in their previous roles. Additionally, any other relevant experience or skills should be included, such as customer service and communication abilities. Finally, the summary should end on a positive note and provide an overview of the individual’s overall experience and why they would be an asset to the company.

What is a good objective for a Auto Service Advisor resume?

A good objective for an Auto Service Advisor resume should explain why you are the best candidate for the job, and what you can offer the employer. Here are a few examples:

• Experienced Auto Service Advisor with strong customer service and problem solving skills, looking to use my expertise to benefit ABC Company.
• Seeking an Auto Service Advisor position at ABC Company to leverage my 6+ years of experience and ability to prioritize customer satisfaction.
• Professional Auto Service Advisor with a passion for cars and excellent interpersonal skills looking for a role at ABC Company where I can utilize my knowledge and experience.
• To obtain an Auto Service Advisor position at ABC Company, where I can apply my 5 years of experience in customer service and sales to provide excellent service to customers.

No matter which objective you choose to include, make sure it reflects your qualifications, skills and experience. Also, ensure that it is succinct and tailored to the job application.

How do you list Auto Service Advisor skills on a resume?

When writing a resume for an Auto Service Advisor position, it’s important to include a section outlining your skills and qualifications for the job. Here are a few skills you can list to show your suitability for the role:

• Comprehensive knowledge of vehicle maintenance and service procedures
• In-depth understanding of automotive parts and tools
• Excellent customer service, problem-solving and communication skills
• Ability to prioritize tasks and work under pressure
• Computer proficiency with invoicing, data entry and reporting software
• Ability to analyze vehicle diagnostic information
• Thorough knowledge of automotive industry regulations and safety standards
• Skilled at advising customers on maintenance and repair requirements
• Strong organizational and time management abilities
• Excellent troubleshooting and diagnostic skills.

What skills should I put on my resume for Auto Service Advisor?

When applying for an Auto Service Advisor position, you’ll want to be sure to highlight the skills and qualifications that pertain to the job’s responsibilities. To help you write a resume that stands out from the competition, here are some of the top skills to include:

• Customer service: As an Auto Service Advisor, you will be the main point of contact for customers when it comes to their automotive needs. You should be able to provide excellent customer service, answer questions, and respond to customer complaints in a timely manner.
• Technical knowledge: You should have a good understanding of automotive systems and diagnostics. You should also be able to explain technical information to customers in an easy-to-understand way.
• Problem-solving: As an Auto Service Advisor, you should be able to identify problems quickly and come up with effective solutions.
• Adaptability: You should be able to adjust to different situations and customers on the fly.
• Interpersonal communication: An Auto Service Advisor must have great interpersonal communication skills to be able to effectively communicate with customers and co-workers.
• Time-management: You should be able to prioritize tasks and manage your time effectively to ensure customers are serviced in a timely manner.

By highlighting these skills on your resume, you can demonstrate that you have the experience and competence to work as an Auto Service Advisor. Be sure to include any relevant experience in your resume and provide evidence of your competencies.

Key takeaways for an Auto Service Advisor resume

If you are applying for an Auto Service Advisor role, you should make sure your resume speaks to the requirements of the position. When creating your resume, it is important to include specific characteristics and qualities that demonstrate your competency in the job.

Here are a few key takeaways to remember when crafting your Auto Service Advisor resume:

• Highlight Your Customer Service Skills: As an Auto Service Advisor, you will be interacting with customers on a daily basis. It is important to showcase your customer service skills and any experience you have dealing with customers. Demonstrate your ability to handle customer complaints, negotiate prices, and answer inquiries in a professional and courteous manner.
• Showcase Your Technical Knowledge: When crafting your resume, be sure to emphasize your technical expertise in diagnosing and servicing automotive systems. Make sure to list any certifications, such as Automotive Service Excellence (ASE), that you have obtained. Additionally, showcase your knowledge of automotive parts and systems.
• Demonstrate Your Interpersonal Skills: An Auto Service Advisor interacts with both customers and staff members on a daily basis. Make sure to emphasize your interpersonal skills, such as your ability to work as part of a team, as well as your communication skills.
• Stress Your Ability to Multi-Task: As an Auto Service Advisor, you will be required to handle a variety of tasks. It is important to demonstrate your ability to handle multiple tasks at once, such as making appointments and handling paperwork.

By following the key takeaways outlined above, you can craft an Auto Service Advisor resume that will help you stand out from the competition. Make sure to include your skills, experience, and knowledge in a manner that highlights your qualifications for the role.

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Automotive Service Advisor Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the automotive service advisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
• Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives
• Provide accurate estimates for all the services or repairs recommended
• Meet or exceed sales quotas set by management
• Establish/determine customers method of payment
• Provide estimates for labor and parts
• Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level
• Properly, thoroughly and legibly write repair orders for the categories of work designated by management
• Perform other specific administrative functions as directed by service management
• Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate
• Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers
• Monitor all special order parts and make sure all boards are up to date
• Check all warranty follow up and make sure all team log books are up to date
• Managing your own work in process and providing excellent customer service
• Providing a complete and accurate written cost estimate for labor and parts
• Test driving the vehicle with the customer
• Implementing and maintaining a service marketing program
• Managing telephone inquiries regarding appointments
• Contacting customer regarding any changes in the estimate or promised time
• Responding to all open repair orders
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
• Extensive product knowledge or the ability to obtain product knowledge
• Ability to problem solve and pay strong attention to detail
• Ability to maintain proper dress code and professional appearance in accordance with dealership policies
• Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
• Strong verbal communication skills
• Ability to add, subtract, multiply , and divide in all units of measure
• Excellent customer service and negotiation skills
• Excellent verbal and written communication skills
• Ability to compute rate, ratio, and percent, and to read and interpret bar graphs

8 Automotive Service Advisor resume templates

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• Inspecting vehicles and recommending additional services needed
• Consulting with customer on applicable service specials and additional options

Automotive Service Advisor Resume Examples & Samples

• Applicants must have 3-5 years of experience

Supervisory Automotive Service Advisor Resume Examples & Samples

• Assigns work orders based on knowledge of specialty skills possessed by each technician, and assigns work orders accordingly to promote the highest level of shop productivity
• Researches and makes recommendation for application of new products, equipment and services as applicable to automotive repair and parts service
• Maintains appointment schedules and ensures availability at the time of scheduled repair work
• Prepares customer work order estimates and repair orders, and lists vehicle repairs, systems diagnostics and symptoms on electronic repair orders and issues parts as applicable
• Responds to customers inquiries and assists them in a prompt and friendly manner
• Obtains customer written authorization to commence repairs prior to ordering parts
• Responsible for logging parts and labor, preparing invoices and collecting payment from customer for merchandise and/or services obtained
• Maintains electronic files and logs of inventory, materials, etc
• Sells automotive parts, labor and accessories, and identifies source for purchasing special order parts
• Directs the orderly flow of vehicles and equipment in and out of the Automotive Service Center
• May drive customer vehicles to ascertain proper repair and to determine effective repairs
• Supervises shop nonexempt sales personnel
• Ensures the automotive service shop complies with policies and procedures as prescribed by respective Navy Base Commander and Navy Exchange directive, including environmental policy and procedures
• Recognizes issues affecting policy and/or procedure, and develops solutions subject to further discussion and approval by management
• May supervise the automotive shop in the absence of the Automotive Service Center Manager
• May provide administrative supervision (leave approval, work scheduling, etc.) over skilled trades (CT) associates assigned to the Automotive Service Center
• May open or close the Automotive Service Center for daily business operations
• Works under the supervision of the Automotive Service Center Manager, who establishes priorities and scope of assignments
• Review of work is minimal and generally only in terms of overall effectiveness and achievement of objectives
• Incumbent carries out assignments independently, relying heavily on his/her own experience
• Incumbent is recognized as a subject matter expert in the assigned area of responsibility
• Incumbent exercises tact, good manners and courtesy while serving and assisting customers
• 1 year responsible experience in retail sales or automotive retail sales that demonstrated the ability to perform satisfactorily in the position to be filled
• 1 year of experience that provided a background in automotive customer service, automotive parts and repair and the ability to supervise automotive service operations

Experienced Automotive Service Advisor Resume Examples & Samples

• Setting, confirming and preparing for appointments to expedite the customer’s service experience
• Strong desire to provide an exceptional customer experience
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills

Automotive Service Advisor Rivertown Toyota Resume Examples & Samples

• Follow-up with customers on the status of their vehicle
• Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
• Valid in-state driver’s license and must maintain an acceptable, safe driving record
• Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
• Present a service menu of recommended maintenance services to every service customer
• Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale
• Give every customer an accurate estimate at the same time the repair order is initially written
• Meet or exceed sales objectives set by management
• Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures
• Maintain a record of special order parts status
• Provide additional vehicle problem/complaint information to the technical staff as needed
• Confirm service appointments by telephone the day before the customer is scheduled to arrive
• Contact service customers when their vehicles work is finished
• Be knowledgeable of products and services
• Promptly meet and greet service customers in a friendly and courteous manner
• Listen to customer’s reasons for bringing in their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customers concerns
• Sell the proper repairs and/or services responsible to customers perceived needs
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide
• Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership
• Separate and distribute repair order copies according to department policy
• Maintain a service scheduling form (route sheet) on a thorough, accurate and continuous basis
• Properly document repair order changes
• Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility
• Maintain a record of carryover vehicles
• Maintain communication with the technical staff regarding job status changes
• Inform the sales manager of potential new vehicle sales customers
• Must be able to write clear and precise repair instructions
• Obtain customers signature on PO
• Continuous communication on jobs throughout the day
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
• Test drive vehicles when necessary
• Be customer oriented
• Able to work in a fast paced environment
• Experienced customer service professionals interested in working in a dealership environment
• A MINIMUM of 3 years experience as a Service Advisor
• Prior experience working with ADP systems in an automotive environment is required
• Prior experience as an automotive technician a plus
• Toyota Experience a plus!!
• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
• Valid Driver's License
• Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
• Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
• Effectively communicates with all store associates, management, and customers
• Ability to exercise judgement and to work independently
• Strong cash handling skills, including the use of POS systems
• Demonstrated consistency, accuracy and follow-through
• Frequent standing and walking for long periods of time
• Climb up and down ladders to retrieve and stock merchandise
• Communicate effectively in person, by telephone, or by using telecommunications equipment
• Visually verifies information, often in small print
• Days, Nights, Weekends, Holidays
• Perform inventory controls and keep quality standards high for audits
• 1 year experience in logistics, warehousing or similar
• Hazmat and/or Forklift certification preferred
• Acts as first point of contact for Ride Share customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that allow the customer's car to run at peak efficiency; adheres to our Customer Care Process standards to meet customer expectations
• Conduct and participate in thorough visual inspection process and accurately complete the appropriate Vehicle Inspection Form
• Responsible for the organization and productivity of the service business through work order and register transactions, including ensuring that customers receive thorough Ride Share vehicle inspections, and service and replacement part knowledge
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply mathematical formulas to calculate commissions and discounts
• Must be able to work full-time (Days, Nights, Weekends, Holidays)

World Class Automotive Service Advisor Resume Examples & Samples

• Meet and greet service customers promptly in a professional and courteous manner
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Provide leadership to your team
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
• Meet requirements of the state and federal law for automobile repair and consumer protection
• MINIMUM 5 YEARSexperience in a Dealership or Luxury Sales/Service Industry is required
• Leadership goals

Bilingual Automotive Service Advisor Resume Examples & Samples

• Answer incoming calls on the department’s 800 repair line
• Build and maintain professional working relationships with customers, vendors and sales groups
• Contact customers and sales groups to advise on maintenance issues via phone and e-mail
• Oversee service and repairs on enrolled vehicles
• Negotiate parts and labor pricing with repair facilities
• Recommend and authorize maintenance services to repair facilities and drivers
• Review service and repair requests to ensure proper application
• Issue purchase orders to repair facilities
• Process repair invoices for payment
• Communicate billing procedures and requirements to repair facilities
• Provide bi-lingual technical support to customers and sales team for all types of maintenance and repair
• Must be fluent in both written and spoken English and French
• Must be authorized to work in Canada and not require sponsorship by our company for this position now or in the future
• Minimum Class A Provincial Licensed Automotive Technician Certificate
• Minimum six months of customer service experience
• Minimum one year of experience in the automotive and/or truck repair field
• Technical knowledge of automobile and/or truck maintenance and repairs
• Basic PC knowledge and typing skills
• Valid Passport with ability to travel to the United States for training
• Able to work Monday thru Friday, 9am – 6pm
• Automotive and/or truck dealer experience preferred
• Ability to work independently as well as with a team
• Greets customers as they enter the Center and ensure that their repair concerns are addressed immediately
• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
• Answers the telephones and address customer concerns
• Prepares estimates and repair orders using labor and estimating software
• Assigns work to technicians according to availability and skill level
• Assists Manager with inventory control and parts ordering
• Handing dispute resolution
• Assumes daily responsibilities of Manager when Manager is not present
• Ensures that technician labor hours are recorded accurately into computer for productivity tracking
• Closes out transactions and collects payment for goods and services as needed
• Automotive Repair Knowledge –Extensive knowledge of the automotive repair industry required. Minimum 2 years experience in automotive customer service
• Customer Relations & Interpersonal skills – Must be able to understand and meet customers’ needs and expectations. Must use good interpersonal skills in solving customers’ problems and build positive relationships with them
• Communication Skills –Must be able to communicate with others in a clear, understandable manner
• Problem Solving and Resource Allocation –Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources
• Teamwork & Cooperation – Must be able to build smooth, cooperative working relationships, assisting other team members when possible
• Time Management and Multi-tasking –Must be able to perform multiple tasks and use time efficiently
• Flexibility & Adaptability – Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed
• Computer Knowledge –Must be knowledgeable of Windows based programs, with a preference to Mitchell knowledge
• Management Ability –Must be able to assess strengths and weaknesses of staff and develop their abilities; Must be able to enforce company policies and procedures. Supervisory experience preferred.High School Diploma or GED required
• Learn the basics of automotive maintenance
• Learn the tires and services offered
• Get acquainted with our latest technology
• Assess and uncover customer’s needs
• Recommend products and services to meet needs
• Communicate positively and effectively with customers and employees
• Provide the highest level of customer service and integrity
• Stay up-to-date on benefits and features of product mix as well as competition
• Complete 90 day training program
• 5 day work week with an average of 45-50 hours/week
• Cross train in all areas of our business
• Maintain a positive, team-oriented attitude with an Entrepreneurial Spirit
• Be adaptable and flexible in this fast paced environment
• Candidates with a background in construction, restaurant and other fast-paced fields have found success in our industry. We train!
• Leadership experience in athletics, military, clubs or volunteer organizations
• Assertive and determined with problem solving skills
• Fast paced, multi-tasking, ability to work under pressure
• Sales minded, customer service focused mind set
• Be personally responsible, self-motivated with high integrity
• Contact customers to advise and explain maintenance issues
• Minimum of four ASE certifications that are current
• Must be willing to accept starting pay of $21.00 to $23.00 per hour
• Automotive and/or truck technical education preferred
• Minimum 3 years of Service Advisor experience in a high-volume dealership required
• CDK experience required
• Import experience preferred
• Must have valid Sate driver’s license; points to not exceed 2
• Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
• Self-Starter with proven ability to seek out new ways to build opportunities for customer satisfaction
• Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills

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Automotive Service Advisor Resume Example for 2024 (Skills & Templates)

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This article provides a resume example specifically tailored for those aspiring to work as an Automotive Service Advisor. This role requires a unique set of skills including excellent customer service, a strong understanding of automotive work, and the ability to explain complex technical information to a non-technical audience. With our well-crafted resume example, you can present these skills effectively and impress potential employers. Built with best practices in mind, this example can serve as your guide in crafting a powerful resume to jumpstart your career in the automotive industry.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does an Automotive Service Advisor do?

An Automotive Service Advisor is a professional who is responsible for communicating with clients about their vehicles when they come for repair or maintenance in an auto repair shop. They listen to the customer's concerns and problems about their vehicle, advise them on what type of service is needed, estimate the cost and time required for the service, and assist them in understanding the entire repair process. They also work closely with the auto technicians, conveying the customer's issues and ensuring they are resolved properly. After the service is complete, they explain all the work done on the vehicle to the customer. They also handle administrative tasks like keeping customer records and handling invoices.

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What are some responsibilities of an Automotive Service Advisor?

• Listening to customers' descriptions of their car troubles and translating their concerns into technical language for the mechanics.
• Scheduling appointments for automobile repairs and maintenance.
• Monitor the progress and status of vehicle repairs.
• Making cost estimates for car repair services.
• Collaborating with mechanics to ensure all repairs are finished correctly and on time.
• Explaining complex technical issues to customers in non-technical, simple to understand terms.
• Assuring that all necessary parts are ordered and in stock for repairs.
• Advising customers on the care of their automobiles and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Following up with customers to confirm satisfaction and resolve any arising issues.

Sample Automotive Service Advisor Resume for Inspiration

Resume Example - Automotive Service Advisor

John Doe 1234 Main Street, Springfield, IL, 62701 Phone: 123-456-7890 Email: [email protected]

John is an experienced Automotive Service Advisor with a strong background in the automotive industry. His extensive skill set and ability to create lasting relationships with customers has made him a reliable figure in the field. With over 10 years of experience, he has a solid knowledge of all aspects of automotive service, including customer service, diagnostics, repairs, and general maintenance. John continually strives to improve his technical skills and knowledge, coupled with excellent problem-solving abilities and a dedicated approach to client satisfaction.

Work Experience

• Automotive Service Advisor - ABC Auto Service, Springfield, IL (2015 - present) Developed relationships with clients, managing an average of 8 appointments per day. Improved vehicle functionality and longevity by advising customers about proper maintenance. Assisted in resolving technical and mechanical issues with clients.
• Assistant Service Advisor - XYZ Motors, Springfield, IL (2010 - 2015) Assisted with scheduling appointments, performing initial vehicle checks, and providing estimates to customers. Worked alongside senior service advisors to diagnose and recommend necessary repairs.
• Bachelor of Science in Automotive Technologies - Springfield University, Springfield, IL (2010)
• Excellent client service skills
• Thorough knowledge of automotive parts and systems
• Strong technical aptitude
• Ability to diagnose and resolve issues
• Excellent organizational and communication skills

Certifications

• National Institute for Automotive Service Excellence (ASE) Certification
• English (Native)
• Spanish (Conversational)

Resume tips for Automotive Service Advisor

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Automotive Service Advisor resume tips. We collected the best tips from seasoned Automotive Service Advisor - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your relevant experience: It's key to detail your work history in automotive service advising or related roles you previously held. Provide specific examples that show your expertise in diagnosing vehicle issues, advising customers on necessary services, and providing exceptional customer service.
• Focus on your soft skills: As a service advisor, it's crucial to have excellent communication and customer service skills. Highlight these skills in your resume, along with any others that are relevant to the job like problem-solving, teamwork, and time management.
• Use action words: When describing your past responsibilities and achievements, use action verbs like 'managed', 'assisted', 'delivered', and 'demonstrated'. Not only do these words add impact to your resume, but they can also grab the attention of the recruiter.
• Include relevant certifications: If you have any certifications relating to automotive service advising (like manufacturers' training courses or automotive service excellence (ASE) certifications), make sure to include them in your resume. They can make you a more attractive candidate for the job.
• Proofread your resume: Ensure your resume is free from grammar errors, typos, and misspellings which can leave a negative impression. A well-edited resume shows your attention to detail - a key trait for a service advisor.

Automotive Service Advisor Resume Summary Examples

The use of a resume summary or objective is crucial in an automotive service advisor resume as it helps to highlight the candidate's key skills, experience, and abilities that they have acquired over their career. It provides a snapshot of what the candidate brings to the table and why they are the best fit for the role. For recruiters, it makes it easier to evaluate if a candidate has the necessary qualifications and abilities for the job. It quickly grabs the attention of the hiring manager as it is usually at the top of the resume. A well-crafted resume summary or objective can help the candidate stand out from the other applicants and increase their chances of being shortlisted for an interview. Furthermore, in the case of a career change or gaps in employment, a resume summary or objective can explain the situation and how the skills obtained can be transferred to the new role. For Example: 1.

• Highly skilled Automotive Service Advisor with over eight years of experience building customer relationships and providing exceptional service.
• Detail-oriented Service Advisor with vast automotive repair knowledge and ability to handle multiple tasks, ensuring customer satisfaction.
• Excellent communicator and automotive professional; adept in improving services, enhancing productivity, and increasing customer satisfaction rate.
• Efficient Automotive Service Advisor with a strong background in sales, customer service, and a hands-on approach to problem-solving for vehicle issues.
• Service Advisor with deep knowledge of automotive industry and excellent customer skills; proficient in ensuring customers understand their vehicle’s issues and service needs.

Build a Strong Experience Section for Your Automotive Service Advisor Resume

Building a strong Experience Section for an Automotive Service Advisor resume is crucial for a number of reasons. 1. Demonstrates Experience: The experience section allows potential employers to see that you have hands-on experience in the field. It's your opportunity to showcase your knowledge and expertise in automotive services. 2. Highlights Relevant Skills: The specific tasks and responsibilities you've had in past roles can demonstrate the practical skills you have. 3. Shows Progression: If you've held multiple positions in this field, the experience section can show a trajectory of growth and progression in your role. 4. Proves Reliability: A strong history of employment in this field can show that you're reliable and committed to this career. 5. Tailors Your Application: By using specific examples of your experience, you can tailor your resume to the needs of the position you're applying for. 6. Shows Your Achievement: You can use your past experience to highlight your achievements, demonstrating the value you've brought to previous employers. 7. Validates Qualifications: Your work experience can back up any academic qualifications or certifications you may have. 8. Keywords: Using specific industry terms and jargon can help your resume pass through applicant tracking systems (ATS). Therefore, having a robust and detailed Experience section in your Automotive Service Advisor resume is vital to make a good impression and land a job in this competitive field. For Example:

• Provided exceptional customer service in an automotive setting, substantially increasing customer retention and satisfaction rates.
• Accurately diagnosed vehicle issues and clearly communicated repair recommendations with customers, leading to an increase in sales of repair services by 20%.
• Managed inventory of automotive parts and accessories, ensuring adequate stock was always available for required services.
• Collaborated with mechanics and technicians to obtain updates on vehicle repair statuses, ensuring timely and accurate communication with customers.
• Utilized automotive software to manage appointments, record services, and streamline operations, increasing overall efficiency by 15%.
• Developed new promotional strategies for automotive services that boosted revenue by 10% within the first fiscal year.
• Maintained a high level of technical knowledge about a wide range of vehicles and their mechanical systems, helping to instil trust and credibility with customers.
• Presented and explained complex automotive issues to customers in a simple and understandable manner, improving customer satisfaction scores by 25%.
• Negotiated service contracts and warranties, resulting in improved customer relationship management and a 30% increase in after-sales services.
• Worked closely with the finance team to ensure all customer charges for services were accurate and promptly issued, resulting in increased customer satisfaction and fewer billing disputes.

Automotive Service Advisor resume education example

To become an Automotive Service Advisor, usually a high school diploma or GED is required. However, preference is often given to those with further education or certifications in automotive technology. These can be obtained through vocational schools, community colleges or certification programs like the National Institute for Automotive Service Excellence (ASE). Some employers may even offer on-the-job training. Good customer service skills and computer literacy are also important. Knowledge in automotive repair and parts are often required or at least preferred. Here is an example of an experience listing suitable for a Automotive Service Advisor resume:

• Bachelor's Degree in Automotive Technology - Michigan State University, Michigan, 2009 - 2013
• Diploma in Customer Service Management - University of Chicago, Chicago, 2014
• ASE Certified Service Consultant (C1) - National Institute for Automotive Service Excellence, 2015
• Continued Education Certification in Advanced Service Advising - Automotive Training Center, Exton, PA, 2017

Automotive Service Advisor Skills for a Resume

Adding skills to an Automotive Service Advisor Resume is important for many reasons. Firstly, it demonstrates to potential employers that you have the specific knowledge and abilities they are looking for. This can help distinguish you from other candidates who may not have listed specific skills on their resumes. Secondly, many companies use software to scan resumes for certain keywords, including skills. If your resume includes these keywords, it is more likely to be selected for further review. Lastly, presenting your skills can help reinforce the experiences and accomplishments you list elsewhere on your resume. They serve as concrete evidence of your suitability for the role. Soft Skills:

• Communication Skills
• Problem Solving
• Customer Service
• Time Management
• Attention to Detail
• Multitasking
• Stress Management
• Conflict Resolution
• Comprehensive Technical Knowledge
• Parts Ordering Expertise
• Vehicle Inspection Skills
• Equipment Calibration
• Proactive Problem-Solving
• Invoice and Billing Administration
• Knowledge of Repair Procedures
• Maintenance Scheduling
• Accurate Record Keeping
• Customer Relationship Management

Common Mistakes to Avoid When Writing an Automotive Service Advisor Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Automotive Service Advisor resume

• Highlight your automotive knowledge and technical skills, from understanding vehicle issues to using diagnostic tools properly.
• Include any degrees, certifications, or relevant training that fit the Automotive Service Advisor role, such as an Automotive Service Excellence (ASE) certification.
• Outline your customer service skills and experience as this role involves dealing with customers directly, from taking inquiries to solving complaints.
• Showcase your ability to meet sales targets if you have experiences in sales as it's a crucial part of the job.
• List down your experience in using various automotive software to manage customer data, vehicle histories, and perform other essential tasks.
• Describe your skills in explaining complex automotive issues in layman's terms for customers to understand.
• Detail your experience in processing orders and scheduling appointments as part of the daily tasks of the role.
• Indicate your capacity to work in a team and behind a counter since a Service Advisor works as part of the service department.
• Include your attention to detail and problem-solving skills as the role often requires diagnosing vehicle issues and proposing appropriate solutions.
• Lastly, mention any awards or recognitions earned during your career as an Automotive Service Advisor to illustrate your ability to excel in this role.

Job-Winning Automotive Service Advisor Resume Example & Tips

Our Resumes are featured in

• • Increased quarterly sales by 25% through effective communication and understanding customer needs, resulting in higher customer retention.
• • Implemented a new CRM system that improved scheduling efficiency by 40%, ensuring timely service and enhanced customer satisfaction.
• • Conducted comprehensive product training sessions for new hires, leading to a 15% reduction in onboarding time.
• • Resolved customer complaints by providing timely solutions and maintaining a positive attitude, achieving a 95% customer satisfaction rate.
• • Collaborated with the mechanics team to ensure the accuracy of service estimates, which increased trust and repeated customer visits by 20%.
• • Successfully managed daily operations, including scheduling service appointments and managing an average of 50 calls per day.
• • Assisted in maintaining the customer database, ensuring 100% data accuracy and timely updates.
• • Developed a customer feedback system that improved response rates by 30%, enhancing overall service quality.
• • Supported senior advisors in handling complex customer cases, contributing to a 10% increase in issue resolution speed.
• • Participated in daily team meetings to strategize service improvements, contributing ideas that boosted team efficiency by 15%.
• • Managed the front desk operations, including appointment scheduling and greeting clients, enhancing the overall customer experience.

Automotive Service Advisors are the unsung heroes behind every smooth and efficient car service experience. They bridge the gap between the mechanic's expertise and the customer's concerns, ensuring everyone stays on the same page. Without them, our garages would be chaotic, and customer satisfaction would plummet.

To excel in this role, you need excellent communication skills and a knack for problem-solving. Employers value those who can manage time well and stay organized amidst the hustle and bustle of a busy repair shop. Your Automotive Service Advisor resume should highlight these pivotal skills to make you stand out to potential employers.

How to Structure a Job-Winning Automotive Service Advisor Resume

An Automotive Service Advisor plays a pivotal role in connecting the mechanics and the customers, ensuring that vehicle service and repair processes run smoothly. Here are key sections your resume must include to make a strong impression.

• Contact information: Be sure this section includes your name, address, phone number, and email address. Maintaining accurate and up-to-date contact information means potential employers can reach you without hassle. A professional email address is also vital here, as it leaves a strong first impression.
• Professional summary: This should be a brief statement about your key skills, experiences, and career goals. Craft this section to immediately capture the attention of the hiring manager by outlining why you're an excellent candidate. Highlight any specific achievements that make you stand out as a service advisor.
• Experience: Detail your relevant work experience, starting with your most recent job and working backward. Include your job title, employer, dates of employment, and a few bullet points outlining your responsibilities and achievements. This section shows your professional history and gives context to your skill set.
• Education: List your educational background, including degrees earned, institutions attended, and graduation dates. Highlight any courses or certifications relevant to automotive service advising. Your education can serve as a foundation for what you bring to the role.
• Skills: Outline the specific skills you possess that are relevant to the job of an automotive service advisor. This can include technical expertise, customer service skills, and software proficiencies. Highlighting these skills shows what makes you particularly suited for the role.

Along with the main sections, additional sections can add more depth to your resume.

• Certifications: Listing professional certifications can demonstrate your dedication to ongoing learning and expertise in the automotive field. Certifications like ASE (Automotive Service Excellence) are particularly valuable. Including these can make you a more attractive candidate to potential employers.
• Awards and recognitions: If you have received any awards or commendations in your previous roles, this is the place to mention them. This can show that your past employers recognized your hard work and excellence. Awards can help set you apart from other candidates.
• Volunteer work or community service: Including any relevant volunteer work can provide insight into your character and values. It shows that you're not just focused on professional development but also on contributing to your community. This can make you appear as a well-rounded and compassionate candidate.

Top Hard Skills for Automotive Service Advisor Resumes

• Automotive Diagnostics
• Knowledge of Vehicle Systems
• Technical Writing
• Warranty Processing
• Maintenance Scheduling
• Service Software Proficiency
• Inventory Management
• Parts Ordering
• Customer Invoicing
• Repair Estimations

Top Soft Skills for Automotive Service Advisor Resumes

• Customer Service
• Communication
• Problem-Solving
• Time Management
• Team Collaboration
• Attention to Detail
• Conflict Resolution
• Adaptability
• Negotiation

Top Action Verbs for Automotive Service Advisor Resumes

• Facilitated
• Coordinated
• Implemented
• Communicated

Frequently Asked Questions

How long should my automotive service advisor resume be.

Your Automotive Service Advisor resume should ideally be one page long. If you have extensive experience, it can stretch to two pages, but it’s important to be concise. Hiring managers often sift through many resumes quickly, so presenting your most relevant qualifications and achievements within one or two pages keeps their attention and increases the chances of landing an interview.

What is the best format for an Automotive Service Advisor resume?

The reverse-chronological format is often the best choice for an Automotive Service Advisor resume. It places your most recent experience at the top, which is compelling if you have a strong work history in automotive service. This format highlights your career progression clearly and shows hiring managers your most recent and relevant roles first, making it easier for them to see your qualifications at a glance.

What should I highlight on my Automotive Service Advisor resume to stand out?

You should highlight customer service skills, technical knowledge, and your ability to manage and prioritize work effectively. Did you consistently receive positive feedback from customers? Mention that. Did you help streamline service processes or exceed sales targets? These achievements make you stand out. Highlight your communication skills and your ability to explain technical issues to non-technical customers clearly. Showcasing any certifications or training related to automotive services also adds value to your resume.

What are some ways to quantify my experience on my Automotive Service Advisor resume?

To quantify your experience, provide specific numbers and metrics when describing your achievements. For example, instead of simply stating that you improved customer satisfaction, you could mention that you increased the customer satisfaction score by 15% within six months. If you managed a team, mention the number of people you supervised. Discuss how you met or exceeded sales targets, perhaps stating that you consistently generated $X in monthly sales or upsold services by X%. Providing these concrete figures helps potential employers understand the impact you’ve had in previous roles.

For more inspiration, why not check out our free resource of job-focused resume examples?

Senior Service Advisor

Senior Service Advisors are the unsung heroes keeping the gears of customer service turning. Their role is pivotal, bridging the gap between customers and the complex world of automotive service. Without them, the customer experience would be incomplete, missing that vital human touch. Masterful communication, problem-solving skills, and deep vehicle knowledge are their standout traits. When applying for a job, you'd be valued for your ability to manage and resolve customer inquiries, provide accurate service recommendations, and coordinate effectively with service technicians. Your Senior Service Advisor resume should highlight these abilities and experiences to showcase why you are irreplaceable in this vital role.

Technical Service Advisor

Technical Service Advisors are the unsung heroes that keep businesses running smoothly. Their expertise saves countless hours and resources, transforming tech headaches into seamless solutions. With their critical roles, they are the glue that binds the technical team with customer satisfaction. To excel in this field, you need a mix of technical acumen and outstanding people skills. Companies highly value advisors who can troubleshoot effectively and communicate solutions clearly. When crafting your Technical Service Advisor resume, highlight both your technical expertise and your knack for user-friendly communication.

Customer Service Advisor

Being a Customer Service Advisor means you’re the unsung hero of customer satisfaction. You turn problems into solutions and customers into fans. People remember you and share their positive experiences because of your support. Your skills in communication, patience, and problem-solving are your bread and butter. Employers value your dedication to helping others, your ability to stay calm under pressure, and your knack for turning a negative into a positive. Your Customer Service Advisor resume should showcase these abilities and highlight your experience in delighting customers.